FAQ's

KEEP ALL CLOTHING AWAY FROM FIRE. ALWAYS SUPERVISE CHILDREN, ESPECIALLY CHILDREN UNDER 36 MONTHS, WHEN THEY ARE WEARING ITEMS THAT MAY CONTAIN SMALL PARTS.  ITEMS WITH SMALL PARTS ARE NOT SUITABLE FOR AGES UNDER 36 MONTHS OR CHILDREN WHO MAY PUT ITEMS IN THEIR MOUTHS. 

 

DELIVERY

 

How much is the delivery?

 

UK: Delivery is free on orders £30.00 and over. Orders under £30.00 have a £3.20 delivery fee.

 

UK: We estimate delivery at 4-5 working days. Posted through MyHermes.

 

Delivery estimations start from the next working day.

 

Working days are Monday - Friday

 

I have not received my order?

 

The estimations we give are to be used as a guideline only, we can not guarantee delivery within the estimated time. Please allow up to 14 days for UK.

 

I gave you the wrong address?

 

Please check your details before ordering as we cannot take any responsibility for parcels that do not reach you due to inaccurate delivery details. If you realise you have made an error, please contact us ASAP to allow us to try to rectify the matter if possible.

 

RETURNS

 

How do I return an item/cancel my order?

 

You have up to 14 calendar days, starting the day after receiving your items, to let us know you wish to return your item. You can do so by emailing us at cute-as-a-button-boutique@outlook.com. Items will need to be in the original condition and and reach us within 14 days from arranging the return. Your refund will be issued within 14 days of us receiving the item (though usually sooner) The refund will include the standard delivery cost  (unless you received, or were entitled to,  free delivery, in which case no delivery fee will be refunded). The refund will not include the return postage to us. 

 

My item is faulty?

 

We quality check all of our items so we can be sure that they reach you in perfect condition. However, if we have fallen short with your order then you can contact us by emailing cute-as-a-button-boutique@outlook.com and we will arrange the return with you. We of course will also refund your 2nd class standard delivery. We just ask that you get proof of postage.

 

An item is not classed as faulty if the 'fault' is normal wear and tear, or if you have not followed the washing instructions as stated on the website. We have added any extra washing instructions to the items description which need to be followed. We will fully refund any faulty item that has been returned/rejected within 5 weeks. After this date, we may exchange or partially refund the item. 

 

Please be aware that due to lighting when taking photography, the photographs may appear as a slightly different shade of colour. If you are unsure of sizing then please contact us and we can measure an item before purchasing as an item which does not fit does NOT class as a fault.

 

HOW DO I CONTACT YOU?

You can contact us by emailing us at cute-as-a-button-boutique@outlook.com or using a contact form. We aim to get back to you within 3 working days.

 

I AM UNSURE OF WHAT SIZE TO BUY?

 

We are more than happy to measure items of clothing for you. If you contact us with the items you are interested in then we will tell you the measurements

 

xxx

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